Refund policy

100-Day Money-Back Guarantee & Refund Policy

We want you to have time to try your purchase in everyday use. Our vacuum compression travel bags and the accessories sold with them are covered by our 100-Day Money-Back Guarantee.

1. Your 100-day guarantee

You may request a refund within 100 calendar days of confirmed delivery if you are not satisfied with your purchase, including if you simply change your mind.

Normal use is allowed. You do not need to keep the product unused or retain its original packaging to qualify. Ordinary wear from trying the product as intended will not invalidate your guarantee.

The deadline applies to the date you contact us, not the date a return arrives.

2. How to request a refund

Please provide your order number and the email address used at checkout. You may tell us what did not work for you, but you do not need to prove a defect to use the satisfaction guarantee.

For damaged, defective, incorrect, or incomplete orders, photos or a short video can help us resolve the issue. If you cannot provide them, please contact us so we can discuss another reasonable way to assess the problem.

3. Whether you need to return the product

Please contact us before sending anything back. Do not send products to the address on the shipping label or to a supplier.

We may waive the physical return requirement. If we do, we will confirm this in writing and you will not need to return the product to receive your refund.

For change-of-mind or general dissatisfaction claims, we will require a physical return only if the return destination country and your responsibility for return shipping were disclosed before you placed your order. Otherwise, we will waive the physical return requirement.

If a return is required, we will provide the address and instructions. Please send the product within 30 calendar days after receiving those instructions. Contact us if you need more time.

For a full kit refund, please include the components originally supplied with the kit. An item that was missing from your original delivery will not count against your claim.

4. Return shipping costs

If a physical return is required for a change of mind or general dissatisfaction, you pay the return shipping cost, provided this responsibility was disclosed before purchase.

If a return is required because an item is defective, damaged on arrival, or incorrect, we will provide a prepaid return method or arrange reimbursement of reasonable return shipping costs before you send it.

We do not charge restocking or refund-processing fees.

5. Refund amounts and timing

For eligible claims, we refund the full amount paid for the returned product, including applicable taxes. Discounts are reflected in the amount actually paid.

If you return your entire order, we also refund any standard outbound shipping charge. Any additional amount paid for an optional expedited shipping upgrade is not refundable for change-of-mind claims, unless required by law.

If the problem was caused by a defective, damaged, or incorrect product, we will also refund the shipping charges attributable to that product.

Refunds are issued to the original payment method. We will issue your refund within 7 business days after receiving the required return or confirming that no return is needed, or sooner where applicable law requires.

Your bank or payment provider may take up to 10 additional business days to display the refund. Contact us if it has not appeared after that time.

6. What the voluntary guarantee does not cover

The guarantee does not cover a product lost after delivery, deliberate damage, material alterations, or damage caused by misuse contrary to the product instructions.

We may refuse a claim supported by clear evidence of fraud, such as requesting a second refund for an order already refunded. Normal use, honest dissatisfaction, or the absence of original packaging is not guarantee abuse.

These exclusions do not remove your rights concerning goods that were faulty, incorrectly described, or otherwise non-conforming when supplied.

7. Cancellations and exchanges

Contact us as soon as possible if you need to cancel or change an order. We will try to stop fulfillment, but cannot guarantee changes once processing or shipping has begun.

If an order cannot be stopped, you may still use the applicable return and refund rights after delivery.

If you receive a defective or incorrect item, you may request a refund or discuss a replacement with us. A replacement is subject to availability and your agreement.

8. Your legal rights

This guarantee is offered by our store independently of any supplier policy. Your refund does not depend on our supplier reimbursing us.

Nothing in this policy limits mandatory rights available under applicable consumer law. Where the law provides a stronger right or a shorter refund deadline, that rule applies.

Contact

Use the Contact page on this website or the support email listed in our Contact Information.