Terms of service
Terms of Service
1. About our store
This online store is operated by HELLEFARBE, a business based in the Republic of Korea. In these Terms, “we,” “us,” and “our” refer to HELLEFARBE.
Our business and customer support details are provided in the Contact Information section of this website.
By placing an order, you agree to these Terms and the policies made available before checkout.
2. Products and descriptions
We aim to describe our products accurately. Please review the selected product option, included items, dimensions, compatibility information, and care instructions before purchasing.
Product photographs may look different depending on screen settings and lighting. This does not remove your rights if an item is materially different from its description.
Packing results vary with the contents, how the product is used, and the luggage involved. Unless explicitly stated and supported on the product page, we do not guarantee a particular compression percentage, airline acceptance, or reduction in baggage fees.
3. Prices and payment
The applicable currency, product price, shipping charge, and taxes collected by us are shown at checkout.
Payment is processed through the payment methods available at checkout. You must be authorized to use your selected payment method.
If we discover a material pricing or availability error, we will contact you. We will not charge an increased price without your agreement. If the order cannot proceed, we will refund any payment collected for the canceled items.
4. Orders
You are responsible for providing accurate contact and delivery information.
We may decline or cancel an order for a genuine reason, such as product unavailability, inability to deliver to the address, or a reasonable concern about unauthorized payment. If we cancel a paid order, we will refund the canceled items and associated charges.
5. Shipping, cancellations, and refunds
Our Shipping Policy explains delivery arrangements and how we handle shipping delays.
Our Refund Policy explains the 100-Day Money-Back Guarantee, cancellations, return requirements, shipping costs, and refund timing.
Those policies form part of these Terms. Nothing in these Terms reduces the guarantee or mandatory consumer rights.
6. Product use
Use products in accordance with the supplied instructions and any stated limitations. Stop using an electrical accessory if it is damaged or appears unsafe, and contact us.
7. Website content
Content created by us, including our branding, text, and original images, may not be copied or used commercially without permission, except where applicable law permits.
You must not use the website for fraudulent activity, unauthorized access, or interference with other users or the operation of the store.
8. Privacy
Our Privacy Policy explains how personal information is collected, used, and shared in connection with the store.
9. Responsibility and consumer rights
We remain responsible for fulfilling our obligations under your purchase, these policies, and applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable rights relating to faulty or incorrectly described goods.
10. Applicable law
These Terms are governed by the laws of the Republic of Korea, subject to any mandatory consumer protections that apply in your country of residence.
This provision does not deprive you of mandatory local protections or access to courts available under applicable law.
11. Changes to these Terms
We may update these Terms for future orders. The version made available when you placed your order continues to apply to that order unless a change is required by law or agreed with you.
12. Contact
For questions about an order or these Terms, use the Contact page on this website or the support email listed in our Contact Information.