Shipping policy

Shipping Policy

Shipping destinations and charges

Available shipping destinations and shipping charges are shown at checkout. Any free shipping offer applies only where it is displayed for your order.

Processing and delivery

Any processing or delivery estimates shown on the product page or at checkout apply to your order. Processing time and transit time are separate unless explicitly stated otherwise.

Delivery estimates are estimates rather than guaranteed arrival dates unless we expressly offer a guaranteed service. Customs processing, local carrier delays, and public holidays can affect delivery.

Orders may ship directly from our fulfillment partners outside your country. Items in the same order may arrive in separate packages at no additional shipping charge unless otherwise disclosed before purchase.

Shipping delays

We will notify you if we cannot ship within the timeframe stated when you ordered and offer the options required by applicable law, including agreeing to a revised shipping date or canceling for a refund.

For U.S. orders, if no shipping timeframe was stated, we will ship within 30 days of receiving the order or seek your consent to a delay. If you do not consent, we will cancel and refund the unshipped items as required by law.

Tracking

When tracking becomes available, we will send it to the email address provided at checkout. Tracking information may take time to update after the carrier receives the shipment.

Address changes

Please check your delivery address carefully before placing your order. Contact us promptly if it needs to be corrected. We cannot guarantee address changes after fulfillment has started.

If a package is returned because of an incorrect address or missed delivery, contact us. We will explain the available refund or reshipping options and disclose any additional shipping charge before asking you to agree to it.

Missing or damaged deliveries

If your order is delayed, arrives damaged, or is marked as delivered but cannot be found, contact us through our Contact page.

We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution. A delivered tracking status does not prevent you from reporting a missing package.

Customs and import charges

Taxes and duties collected by us are shown at checkout. Unless checkout states that import charges are included, your destination country may charge import duties, taxes, or clearance fees separately.

Any such charges are determined by the relevant authorities. Contact us before ordering if you need clarification.

Returns and refunds

Our 100-Day Money-Back Guarantee and the process for requesting a refund are explained in our Refund Policy.

Nothing in this policy limits your rights under applicable consumer law.